Please take into consideration the following conditions when purchasing one of our products:
Rebtel Credits:
You can get a refund up to 90 days after your purchase if the Rebtel Credits have not been used.
Your balance will not expire as long as you are an active user.
Intro deals and Welcome offers:
Deals and offers are not refundable.
Minute buckets cannot be transferred.
The welcome offer has a validity of 30 days.
Credit acquired through vouchers, gift tokens or similar are not refundable.
Your 30-day subscription period will begin once your 7-day trial is complete.
Rebtel Plus member:
If you are a Rebtel Plus member and you would like to get a refund, please send us an email at [email protected] and include the following information: How did you get Rebtel plus? Why would you like to get a refund?
Recharge (Airtime transfer), Nauta recharge and Prepaid Plans:
Please double check the recipient's phone number or Nauta account before confirming the purchase
Mobile Top Up (Recarga/Recharge, Nauta Recharge or Prepaid Plans cannot be transferred, refunded or removed after being sent.
Limited, Country Unlimited and Global Unlimited subscriptions:
You can cancel your subscription any time
Unlimited subscription renews every 30 days.
Minute buckets cannot be transferred into the next month.
Subscriptions are not refundable. An exception can only be made if the subscription has not been used. You can only get a refund up to 90 days after your purchase.
Remember that subscriptions are charged monthly. If you don't want to be subscribed, you can cancel your subscription anytime.
IMPORTANT:
If you purchased a product by mistake or if you are experiencing issues with one of our products please contact us. Starting a dispute or chargeback will lock your account. Disputes can also lead to online payment difficulties in the future.
For products purchased in the Apple store, please contact Apple.
Rebtel reserves the right to deny repetitive refund requests.
Any abuse of the terms and conditions about refunds hereunder shall lead to the termination of the Agreement.
If you believe that you are eligible for a refund and your request meets our refund policy please send us an email in English, Spanish or French to [email protected]. You can also contact us by clicking on the "Report a problem" button at the bottom of this page. Refund requests carried out through other means shall not be eligible for the refund.
For more information please take a look at the Rebtel Terms of Service.