There are several reasons why a payment can be denied.
Please know that your bank or our payment provider authorizes or denies a payment. Rebtel only processes the transaction.
For privacy reasons banks usually don't give details about payments, however, we would like to share some common causes of declined payments:
The debit card has Insufficient funds or has reached its limit
The credit or debit card information is incorrect
CVV mismatch
The credit card is expired
You are making an international purchase
Your card has been previously reported as stolen
Your purchase triggered fraud protection
Your payment attempts have been refused by our payment provider
If you are sure your credit card information is correct, please try again later! There might be a communication error or a technical problem, but please don't try it more than 2 or 3 times because the payment server can detect it as a threat and block payments for a long period of time. If your payment is declined after the second attempt, please contact your bank or our customer server by clicking on "Report a problem" at the end of this article.
If you get a blank page:
On the website: Make sure to update Java is up-to-date on you computer or try to use another browser.
In the application: Reinstall the App.