Please consider the following when sending a Nauta Recharge:
A permanent Nauta account must be created in Cuba by Nauta. It cannot be created abroad through TransferTo.
When creating a permanent account, ETECSA will provide you with an email of the type [email protected] or [email protected].
A permanent access account is valid for 360 days.
A Nauta top-up will remain active for 330 days since the day it is made, after this period you have an additional 30 days to reactivate/extend the account with another top-up.
To request help, check your remaining balance or manage an existing Nauta account you can call 118 or visit http://portal.nauta.cu (only accessible from Cuba).
Your contact will need a portable device with WiFi function. These can be purchased at ETECSA offices (compatible with Nauta and IMO).
A Nauta top-up can be used to surf the Internet, access Facebook or another social network, chat, send emails, or make video calls by IMO.
When sending a Nauta top-up the sender will receive a confirmation email and a message. To review a transaction simply go to the "Account Activity" section on the website or in the application. Your contact in Cuba can confirm the recharge by calling the number 118.
To send a Nauta top-up you need to have a credit or debit card saved in your Rebtel account.
To send a Nauta top-up using the App you need to have a Cuban phone number saved in your native's device address book.
Rebtel applies certain limits to payments and accounts. It is not possible to make repeated top-ups with the same card, in the same account and in the same day. This measures protect our users from unwanted purchases.
Once a Nauta top-up is completed, it can not be refunded and the value can not be removed from the recipient's account. Please take into consideration that Rebtel is not responsible for a top-up sent to the wrong recipient.
For more information please take a look at the Rebtel Terms of Service.